Customer Excellence:

1.  Through the Customer's Eyes

2.  The First 30, 60, 90 Days

3.  Legendary Service

4.  Johnny the Bagger:  Bring out your Creativity & Uniqueness

Leadership

1.  Leadership Is......

2.  I Wish My Manager Would Just....

3.  Situational Leadership

4.  You and the Monkey

5.  If You Want to Play Golf; Empower Your Tribe

Management

1.  Peer Today Boss Tomorrow

2.  10 HR Misteaks

Coaching & Counseling

1.  Whale Done

2.  Coaching:  Getting the Best Our of Your Folks

3.  Training Conditions Effectiveness:  HOW

4.  The Report Card on Performance Results

5.  Setting the Playing Field to Win with Performance Behaviors

Teamwork

1.  Building Effective Teams

2.  Working Together & Having Fun & Getting Results

Communication & Conflict

1.  Listen & Learn-Wild Concept

2.  Social Styles - Why We Run From Some!

3.  Communicate Effectively in Any Situation

4.  Everybody Wins-Working Through Conflict

5.  Connect in 90 Seconds or Less Positively & Be Remembered

Other Subjects

1.  Principles of Success:  14 Keys to Achieving Your Goals

2.  YOU:  Your Opportunities Unlimited

3.  Be the Guru for Yourself in Your Life and Your Business

4.  Change for Life for the Better & Have Fun Doing It

5.  Napoleon Hills 17 Scrolls for Success:  "Whatever the mind can conceive and believe, the mind can achieve."  Nap Hill

6.  Forgiveness & Being Thankful Instead of FEAR for Better Living

7.  Being Happy - Are You?

8.  Belief in Yourself

        What do You Know About Yourself & Your Abilities

9.  Improve Your Self-Disciplines-Napoleon Hills' Creed for a Better Self

10.  Successful Selling Practices

11.  Networking Made Fun

12.  FISH - The 4 Keys to Success from the Seattle Fish Market